For every purchase made, we need to confirm your order against our sales. If you received your Tradesmart product as a gift, you will not have a receipt and therefore we are allowing people in this situation to send us a photo of the barcode on the packaging. In this way, we can ensure that you purchased the product from Tradesmart and it is not a cheap copy sold from another seller. We will use this info to look up the purchase and confirm your Warranty.
Please send us the following information:
- Name of the person who purchased the product.
- The zip code of the purchaser.
- Attach a photo of the barcode.
Please refer to the example below:
How to Take a Photo of the Barcode?
Please take the photo of the barcode in this position on your packaging: